Serving patients throughout our community with locations in Bobcaygeon, Fenelon Falls, Lindsay, Little Britain, Omemee and Woodville...

Accessibility

The City of Kawartha Lakes Family Health Team’s (City of Kawartha Lake Family Health Team’s) goal is to provide services in a way that is inclusive of all persons and treats all members of the community in an equitable manner.

In working toward this goal, the City of Kawartha Lake Family Health Team will strive to provide support for, and facilitate the accommodation of individuals with disabilities so that all may share the same level of access to the City of Kawartha Lake Family Health Team’s services. The City of Kawartha Lake Family Health Team will work to eliminate or minimize the adverse effects of barriers, including attitudinal, structural, technological, systemic and/or communication that may prevent the full participation of individuals with disabilities. The City of Kawartha Lake Family Health Team will strive to educate its employees on how barriers can be minimized to provide services to persons with disabilities.

The City of Kawartha Lake Family Health Team will remain open to suggestions concerning the ways in which we can provide services to our patients.

Documentation for you:

Patients or community members requiring more information about our commitment to the City of Kawartha Lake Family Health Team’s Accessibility Standard for Customer Service may request the following documents from their clinic, or find them below:

  1. City of Kawartha Lake Family Health Team's Customer Service Standard Policy
  2. City of Kawartha Lake Family Health Team's Accessible Patient Service Plan
  3. City of Kawartha Lake Family Health Team's Employee Training Package

How to contact us:

Any questions, concerns or complaints about our accessibility of services may be directed to the Accessibility Officer in any of the following ways:

  1. Via email: a.adams@cklfamilyhealthteam.com
  2. Via telephone: 705-328-9853 (TTY/TDD is available)
  3. By mail to: Allyssa Adams, Executive Assistant, City of Kawartha Lakes Family Health Team, 55 Angeline Street North, Lindsay, ON K9V 5B7

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